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FAQ

1. How do I purchase products on eShop?
You can purchase products on eShop by first selecting the products you wish to purchase, adding it to your shopping cart, and then proceeding to the checkout counter from the shopping cart. Shop with a Click of mouse at eShop!

2.

How does eShop work?
eShop works by partnering with different merchants to sell products to customers. Different merchants sell the different products on eShop. All orders from customers are taken and paid centrally at eShop (www.posonline.com.my). However, products are delivered directly to the customers by our partner merchants. So depending on what products you purchased, the relevant merchant will deliver the products to you.

3.

Who do I call if I need more information?
PosLine: 1-300-300-300

4.

How can I pay for purchases on eShop?
Customers can pay via;
  • E-Banking with partner banks (Hong Leong Bank, CIMB Bank, RHB and Bank Rakyat, Bank Islam, EON Bank, Al Rajhi Bank and AFFIN Bank)
  • MEPSCASH

5.

How long does it take for products to be delivered to me after purchasing?
The delivery time for each product depends on the stated delivery time for each product. Some products might take between 3-14 working days to deliver. Please check the delivery time stated in the product description.

6.

Who is responsible for delivering the products to me?
The eShop partner merchant selling the respective product is responsible for delivering the products to you. Pos Malaysia as the owner of eShop portal will not be responsible for delivery of products to customers. Our partner merchants delivering the products to you may use our PosLaju courier services as their delivery agent

7.

Am I allowed to return the products that I have purchased?
You can only return any product you have purchased if the product is defective or spoilt when delivered to you or when incorrect product being delivered to you.

8.

What are the procedures to return a product?
If you receive a damaged or defective product, please email to Pos Malaysia your order number and complaint describing the product condition within 14 working days of delivery at csc@pos.com.my or call PosLine customer service or Call the merchant customer service or revisit the Website and click at the "Return of Product" button, to obtain an authorization for returns

Pos Malaysia will provide you with the information and instructions for sending the returned product to the respective authorized merchant that have the right to receive the damaged on defective product on behalf of Pos Malaysia. Damaged/defective product must be returned securely packaged and wrapped. Pos Malaysia will not be responsible for the delivery cost of your returned product. The delivery cost for the return of the Products shall be borne by you.

After receiving the product, the authorized merchant will examine and test the defective product in accordance to your complaint. If the defect you described is found valid, the authorize merchant will deliver/provide you a replacement.

9.

When can I obtain cash refund for the products that I have returned to eShop merchant?
NO. Pos Malaysia shall not be responsible for any cash refund made by the customer. However, you can ONLY obtain a refund if the product returned cannot be fixed or cannot be replaced (eg. out of stock) by the merchant. The refund will be made either via cash or a cheque posted to you by the merchant.

10.

Does Pos Malaysia compensate me for the cost of returning the product to the merchant?
No. Pos Malaysia shall not be responsible for any products returned by the customer. The cost shall be borne in full by customer.


Selling products on eShop


1.

How can I sell my products on eShop?
If you are interested to become a partner merchant to sell your products on eShop, please click at contact us




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