Frequently Asked Questions



PosOnlines
A. About PosOnline
B. Payment Online
C. Philately Online
D. Service Online
E. Personalised Stamp
F. MEPSCASH
 
Sign Up

1. How do I Register?
2. How do I Sign In?

UserID/Password

1. If I have forgotten my User ID and Password, what should I do?
2. Can I change my Login ID and Password?
3. Can anyone else access my account information through PosOnline?
4. What precautions can I take to protect my User ID/Password?

Payment Online

1. What are the benefits of Payment Online?
2. Who can use this service?
3. How do I sign up to pay bills via PosOnline?
4. How much does it cost to pay bills via PosOnline?
5. Can I pay more than one bill at a time?
6. What happens if I have insufficient funds in my account?
7. Are bill payments processed on the same day?
8. Where can I view my payment transactions?
9. How far in advance should I perform my Bill Payment Online?
10. How long does it take before my payment is received by the biller?

Philately Online

About Philately Online
1. What is SODA ACCOUNT?
2. How does the SODA work?
3. What are the benefits of using Philately Online?
4. Who can use this service?
5. How do I apply for Philately Online?
6. How long is the processing time for Opening of SODA ACCOUNT?
7. How long will Pos Malaysia update my SODA Account after I perform top up transaction via PosOnline?
8. If my computer crashes or I get disconnected from the Internet by accident, how will I know if my transaction is successful?
9. Can, I apply for more than one (1) SODA ACCOUNT?

Transaction Limit and Charges
1. What is the minimum deposit for Opening of SODA ACCOUNT?
2. Do I have to maintain a minimum balance in the SODA ACCOUNT?
3. Do I have to pay any fees for Openig of SODA ACCOUNT?
4. What is the minimum top up amount?
5. Since I do not have a passbook, how do I check the balance in my SODA ACCOUNT?

Others
1. Can I cancel the transaction(s) below?
2. What details do I need to ensure my transaction is successful?

Service Online

1. Apakah yang dimaksudkan dengan projek Hospital Putrajaya?
2. Apakah peranan PosLaju dalam projek Hospital Putrajaya ini?
3. Bagaimana caranya untuk saya membuat pesanan ubat ulangan dari Hospital Putrajaya?
4. Apakah jenis ubat ulangan yang boleh dihantar menggunakan perkhidmatan PosLaju?
5. Mengapa penghantaran ubat ulangan terhad kepada ubat-ubatan bentuk tablet sahaja?
6. Berapakah caj yang perlu saya bayar untuk perkhidmatan ini?
7. Adakah caj penghantaran ke Cyberjaya sama seperti caj ke Putrajaya?
8. Apakah kaedah pembayaran yang boleh saya digunakan?
9. Adakah serahan item ubat ulangan ini terhad kepada kawasan tertentu sahaja?
10. Berapakah tempoh masa yang diambil untuk pesanan item ubat ulangan sampai kepada saya?
11. Bagaimana untuk saya mengetahui bahawa item ubat ulangan saya telah disediakan oleh pihak Hospital Putrajaya?
12. Bagaimanakah cara untuk saya perolehi nombor konsainan PosLaju tersebut?
13. Sekiranya tiada nombor konsainan yang terpapar, apakah yang perlu saya lakukan?
14. Bagaimana saya boleh menjejaki pesanan yang dibuat?
15. Bolehkah saya mengetahui bila pihak PosLaju akan membuat serahan item ubat kepada saya?
16. Bolehkah saya membuat tetapan masa serahan mengikut kesesuaian masa saya?
17. Sekiranya saya berada di luar daerah pada hari PosLaju ingin membuat serahan, bolehkah saya memohon PosLaju menunda serahan kepada hari lain?
18. Sekiranya saya tiada semasa PosLaju membuat serahan, bolehkah orang lain menerima ubat tersebut bagi pihak saya?
19. Saya tiada di rumah semasa PosLaju cuba membuat serahan dan saya terima Sorry Note dari PosLaju. Bolehkah saya mengatur serahan kali ke dua?
20. Bilakah masa yang sesuai untuk saya hubungi PosLaju bagi membuat permintaan serahan kali kedua?
21. Apakah nombor yang harus saya hubungi untuk membuat permintaan serahan kali kedua?
22. Adakah saya masih boleh mengatur serahan kali ke dua selepas beberapa hari menerima Sorry Note?
23. Adakah Serahan kali kedua masih akan dilakukan sekiranya saya hanya menghubungi PosLaju setelah 7 hari menerima kad panggilan/ Sorry Note?
24. Bolehkah saya mengatur serahan pada satu tarikh lain selepas tempoh 7 hari bekerja dari tarikh penerimaan Sorry Note?
25. Bolehkan saya membuat tetapan masa serahan kali ke dua mengikut kesesuaian masa saya?
26. Saya ingin membuat ubahala serahan ke alamat yang baru, bolehkah saya berbuat demikian?
27. Sekiranya item ubat ulangan yang diterima oleh penerima/ pesakit telah rosak, apakah langkah-langkah yang perlu diambil oleh pihak penerima/ pesakit?
28. Setelah saya melaporkan kerosakan tersebut, apa yang saya perlu lakukan pada ubat yang rosak itu?
29. Bolehkah saya mendapatkan kembali caj penghantaran yang telah dibayar bagi penghantaran ubat yang telah rosak itu?
30. Adakah pesakit boleh membuat tuntutan pampasan dari PosLaju sekiranya ubat-ubatan yang diterima rosak?
31. Adakah pesakit berhak untuk mendapat penggantian ubatan sekiranya ubat yang diterima sebelum ini didapati rosak?
32. Adakah penerima/pesakit perlu membayar sekali lagi caj penghantaran kepada PosLaju setelah ditimbang layak mendapat penggantian ubat oleh pihak Hospital Putrajaya?

Personalised Stamp

1. What is the different between SetemKu and Corporate Stamp?
2. Are the stamps valid for postage?
3. Where can I place an order for SetemKu?
4. Can I order Corporate Stamps at the KLIA Post office or at States General Pos Office?
5. How much does it cost?
6. How many stamps in one (1) sheet?
7. Why is the Personalised Corporate Stamps are cheaper than SetemKu?
8. What is the mode of payment to order the Personalised Corporate Stamps and SetemKu?
9. What are the denominations and how about the design?
10. How do I order?
11. Can I choose any picture I want?
12. Can I use other people’s image?
13. To what extend my photo can be rejected?
14. I wish to place large amount of order and I want to make payment using my credit card. Can I do so?
15. I do not know how to perform transaction through internet. I would prefer to make an order through your post office. Can I use credit/debit card?
16. How long will it take to deliver the stamps once order is made?
17. Is there any additional charge?
18. How much is the delivery charges?
19. How do I confirm whether there are any price changes?
20. Can I make partial payment upon ordering and pay the balance upon receipt of the items?
21. What if my SetemKu or my Personalised Corporate Stamps are of poor quality?
22. Can I sell my stamps?
23. How can I contact if I have more enquiries?

MEPSCASH

1. What is MEPSCASH?
2. How does MEPSCASH work?
3. Is MEPSCASH regulated by Bank Negara Malaysia (BNM)?
4. Is MEPSCASH the same as Debit card?
5. Which ATM cards have MEPSCASH?
6. What other cards have MEPSCASH besides ATM cards?
7. Do I have to activate the ATM card or MyKad?
8. What is required before making payment using MEPSCASH at PosOnline?
9. What are the minimum PC requirements for installation of the PC/ SC Card Reader?
10. Where can I top up MEPSCASH into the ATM card?
11. How to top up via ATM machine?
12. How much can I top up MEPSCASH at the ATM?
13. Do I get charged for topping up at the ATM?
14. Where do I top up MEPSCASH into MyKad?
15. Can I top up MEPSCASH in MyKad at the ATMs?
16. How much can I top up MEPSCASH into MyKad?
17. Are there any charges when I top up MEPSCASH in MyKad or MEPSCASH Standalone card at the outlets?
18. Do I need to enter any PIN to authorise MEPSCASH payment?
19. Tell me more about Smart Card Readers and where can I get the readers.
20. How much does a card reader cost?
21. I want to terminate my MEPSCASH account. Who should I refer to?
22. How do I get back a refund for my MEPSCASH?
23. What if I lose my ATM card or MyKad?

Troubleshooting/Technical Information

1. Can I access PosOnline using my laptop or public PCs?
2. How can I upgrade my browser to 128-bit SSL encryption?
3. What screen resolution should I use to view PosOnline?
4. I want to be able to easily return to the PosOnline Website. How do I add this site to my 'bookmarks'?
5. When do I use the 'Reload' or 'Refresh' buttons?
6. When do I use the 'Back' and 'Forward' buttons?
7. Why is it important to select 'Logout' when I'm finished using PosOnline or when I walk away from my computer?
8. Why do I need to clear my browser cache after bill payment session?
9. How do I clear my disk cache?
 

Sign Up
1. How do I Register?
  • Log On www.posonline.com.my
  • Click on the Not a member yet? Sign up NOW!!
  • Read the Terms and Conditions carefully and click on the Accept button at the end of the document.
  • Enter your preferred User ID and Password. Re-enter the Password number for confirmation and click SUBMIT. Please use this User ID and Password for all your future access.
  • If your registration  successful, you will be advised to complete the User Registration Form to be a member of PosOnline and click SUBMIT
  • If your registration attempt fails, please call our Service Agent at POSLINE: 1 300 300 300 or email us.
  • HINTS
    • User ID/Passwpord is alphanumeric and is between 6 to 12 characters.
    • Both User ID and password are uppercase/lowercase sensitive and no special characters and spaces are allowed except underscore.

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2. How do I Sign In?
  • Proceed to a personal computer and visit www.posonline.com.my
  • Enter your User ID and Password.
  • Click on the "Login" button.
  • You can now pay bills online

Congratulations!
You are now a member of PosOnline – “Smart way to stay convenient”

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UserID/Password
1. If I have forgotten my User ID and Password, what should I do?
  • Contact our Service Agent at 1-300-300-to allow necessary "untagging" to be performed to your record.
  • You are then required to perform new registration process under First Time Register
  • Your User ID will be displayed and you need to choose a new password.

     Operating Hours : 8.30 am to 8.00 pm, Monday to Friday
    8.30 am to 5.00 pm on Saturday (except for 1st Saturday of the month and Public Holiday)
     Fax : 03-22733927
     E-mail : care@pos.com.my

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2. Can I change my User ID and Password?
  • Yes, you may change your password. However, you will need to login with your existing password before changing it to the new password.
  • Your USER ID cannot be changed.

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3. Can anyone else access my account information through PosOnline?
No one can access your account information through PosOnline without you login your USER ID and Password. We encourage you to keep both your User ID and Password confidential at all times to prevent unauthorised use of your PosOnline.

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4. What precautions can I take to protect my User ID/Password?
  • Memorise User Id and Password
  • Do not write them down anywhere to prevent from knowing your User ID/Password
  • Do not tell anyone of your User ID/Password
  • Make sure that no one is looking when you key in your User ID/Password
  • You must ensure that the computer environment is safe i.e. That it does not provide any opportunity for anyone to gain access to your information.
  • You are not encouraged to access PosOnline from cybercafes. If you do, please remember to clear your cache after each session.

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Payment Online

1. What are the benefits of Payment Onlines?
  • You can pay your bills from the comfort of your office or home
  • You can be sure of settling your bills on time
  • You spend much less afford at a lower cost
  • You can select the bank of your choice to pay from
  • You can now pay your bills using your Credit Card
  • For convenience, create your personal list of billers

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2. Who can use this service?
If you are a Hong Leong ,CIMB, RHB Bank, Bank Islam, EON Bank, Al Rajhi Bank, AFFIN Bank, Public Bank and MEPS CASH account holder, you can register as a PosOnline member to make payments from your saving account, current account and Credit Card.

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3. Are there any limits if I pay bills online with my Credit Card?
Yes. Please note that for Credit Card users, transaction amount limit must NOT exceed more than RM 5000.00 including convenience fees.

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4. How do I sign up to pay bills via PosOnline?
Select "Sign Up" in our top menu for a step-by-step guide on how to sign up.

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5. How much does it cost to pay bills via PosOnline?
It’s free!!!

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6. Can I pay more than one bill at a time?
Yes. PosOnline makes it convenient for you to pay any number of bills at one time.

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7. What happens if I have insufficient funds in my account?
If you are making an immediate payment, you will see an "Unsuccessful" message and a reject code that informs you of insufficient funds. For Credit Card holders, kindly contact your Card issuing bank’s customer service for more details.

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8. Are bill payments processed on the same day?
Not all payee corporations process payments daily. Therefore, to avoid late payment, you should make your payments in advance.

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9. Where can I view my payment transactions?
When you click "Transaction History" on the left menu, you will be able to view payments made over the last 60 days. You may print and keep this statement for your record.

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10. How far in advance should I perform my Bill Payment Online?
Bills paid via PosOnline should be performed at least 7 working days before the payment due date.

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11. How long does it take before my payment is received by the biller?
It will usually take 3 business days for your payment to reach your Biller. However, we recommend that you make your payments at least 7 business days before the due date. Our business days are that which are practiced in Federal Territory and Selangor. Pos Malaysia shall not be liable for any disruption of the services or disputes on payments made by you to PosOnline on or after the payment date.

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Philately Online

About Philately Online
1. What is SODA?
SODA stands for Standing Order Deposit Account. SODA provides convenience for stamp collectors to purchase the first day stamp issuance and philatelic products without queuing at post offices on the issue day.

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2. How does the SODA work?
Stamp collectors can open an account with a minimum deposit of RM50.00 with a standing order to receive stamps and philatelic products. This is subject to sufficient balance in the SODA ACCOUNT. The total purchase price for the products, postage and registration will be deducted from the SODA ACCOUNT. A statement together with the products will be dispatched to the account holder for each new issue released. The account holder will continue to receive stamps and philatelic products of each new issue so long there is sufficient balance in the account. All account holders can top up their account online through Philately Online (www.posonline.com.my) or through our Post office counters.

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3. What are the benefits of using Philately Online?
  • Convenience for topping up your SODA ACCOUNT directly from the comfort of your offices/homes.
  • Online transfer of your account maintained with CIMB Bank, Hong Leong Bank, RHB Bank, Bank Islam, EON Bank, AFFIN Bank, Al-Rajhi Bank, Public Bank and MEPSCASH to SODA Account.
  • Opening of SODA Account online at no charge

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4. Who can use this service?
ALL SODA members who are interested to use the Philately Online services must register as a PosOnline user by logging on to www.posonline.com.my
How to Sign Up?

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5. How do I apply for Philately Online?

If you are not a SODA MEMBER, you can apply to become a member by logging on to Philately Online directly through www.posonline.com.my select Login and enter your PosOnline username and password. Select Opening of SODA Account form. Fill in your particulars in the application form provided and click at the “Submit” button.

If you are a SODA MEMBER, you can immediately top up your SODA ACCOUNT with a minimum top up limit of RM50.00.

  • Log on to www.posonline.com.my
  • Go to “Philately Online” and select “Opening of SODA Account form”
  • Fill in the form and click “Submit”

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6. How long is the processing time for Opening of SODA ACCOUNT?

You will get your account no immediately after you perform top up transaction.

Notes:
All applications will be processed the next working day if they

  • After 4pm on weekdays
  • After 12 noon on Saturdays
  • Sundays and Public Holidays

Please do not hesitate to contact our Philatelic Division at the address and number below for more details.

Address   : Stamp and Philatelic Division
                   Level 1, Pos Malaysia Headquarters
                   Dayabumi Complex
                   50670 Kuala Lumpur
                   Malaysia.

Phone No : 603 - 2274 1122 ext6715/6763/6830/6834
Fax          : 603 - 2694 2139
E-mail       : filateli@pos.com.my

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7.

How long will Pos Malaysia update my SODA Account after I performed top up transaction via PosOnline?
Pos Malaysia will update your SODA Account within two (2) working days.

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8.

If my computer crashes or I get disconnected from the Internet by accident, how will I know if my transaction is successful?
Please contact our PosLine number at 1-300-300-300 or contact your bank(CIMB/HLBB/RHB Bank/Bank Islam/EON Bank/AFFIN Bank/Al-Rajhi Bank/Public Bank/MEPSCASH) to confirm the status of your transaction.

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9.

Can I apply for more than one SODA ACCOUNT?
NO, each member is entitled for only one (1) SODA Account.

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Transaction Limit and Charges

1.

What is the minimum deposit for opening of SODA ACCOUNT?
Only for individuals - RM50.00

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2.

Do I have to maintain a minimum balance in the SODA ACCOUNT?
No, there is no minimum balance requirement.

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3.

Do I have to pay any fees for Opening SODA ACCOUNT?
There is no fee for the Opening of SODA ACCOUNT. However, you will have to pay a fee of RM0.50 when you make any top up via our online services.

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4.

What is the minimum top-up amount?
Minimum top up amount is RM50 and there is no MAXIMUM limit.

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5.

Since I do not have a passbook, how do I check the balance in my SODA ACCOUNT?
You can log on to www.posonline.com.my , Go to “Philately Online” and select “Balance Enquiry” then key in your SODA account number.

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Others
1. Can I cancel the transaction(s) below?
  • Opening of SODA ACCOUNT
  • SODA ACCOUNT Top-up

Sorry, you are not allowed to cancel any transaction.

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2. What details do I need to ensure my transaction is successful?

To minimise error and to ensure your SODA ACCOUNT is successfully topped up, you must include the following details. Please ensure that you key-in the correct and complete information.

  • SODA Account Holder Name
  • SODA Account Number
  • IC No
  • Amount

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Service Online
1. Apakah yang dimaksudkan dengan projek Hospital Putrajaya?
Projek Hospital Putrajaya bertujuan untuk memudahkan orang awam yang mempunyai rekod dengan pihak Hospital Putrajaya untuk mendapatkan bekalan ubat-ubatan ulangan tanpa perlu pergi ke kaunter hospital.

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2. Apakah peranan PosLaju dalam projek Hospital Putrajaya ini?
Pusat Poslaju Kajang akan membuat pungutan di Hospital Putrajaya sebelum dihantar kepada Pusat PosLaju serahan bagi tujuan serahan kepada pesakit/penerima.

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3. Bagaimana caranya untuk saya membuat pesanan ubat ulangan dari Hospital Putrajaya?
Melalui pesanan secara online menerusi www.posonline.com.my

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4. Apakah jenis ubat ulangan yang boleh dihantar menggunakan perkhidmatan PosLaju?
Pihak Hospital Putrajaya telah memutuskan bahawa hantaran ubat ulangan menerusi PosLaju hanya terhad kepada ubat-ubatan di dalam bentuk tablet sahaja.

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5. Mengapa penghantaran ubat ulangan terhad kepada ubat-ubatan bentuk tablet sahaja?
Penghantaran ubat terhad kepada ubat-ubatan bentuk tablet sahaja kerana pihak Hospital Putrajaya menetapkan ubat-ubatan tersebut perlu berada di dalam persekitaran tidak melebihi suhu 30 darjah celcius.

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6. Berapakah caj yang perlu saya bayar untuk perkhidmatan ini?
Caj penghantaran akan dikenakan kepada pesakit/ penerima mengikut zon berikut:

Kawasan Penghantaran Caj Penghantaran
( RM )
Dari Kawasan Ke Kawasan
Putrajaya Putrajaya 3.50
Putrajaya Semenanjung Malaysia 5.00
Putrajaya Sabah/Sarawak 8.00

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7. Adakah caj penghantaran ke Cyberjaya sama seperti caj ke Putrajaya?
Untuk pengetahuan tuan/puan, caj penghantaran ke Cyberjaya adalah berbeza dengan caj ke Putrajaya. Caj penghantaran daripada Hospital Putrajaya ke Cyberjaya adalah sebanyak RM5.00

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8. Apakah kaedah pembayaran yang boleh saya digunakan?
Terdapat dua kaedah pembayaran iaitu;

i. Debit akaun bank :
a. CIMB e. Bank Islam i. Public Bank
b. EON j. MEPSCASH
c. HLBB g. Al Rajhi    
d. RHB h. Affin Bank    

ii. Bayaran tunai semasa penerimaan item

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9. Adakah serahan item ubat ulangan ini terhad kepada kawasan tertentu sahaja?
Ya, kawasan serahan terhad kepada kawasan serahan PosLaju sahaja. Sila rujuk lingkungan poskod untuk serahan D+1 seperti di Lampiran A.

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10. Berapakah tempoh masa yang diambil untuk pesanan item ubat ulangan sampai kepada saya?
Serahan akan dilakukan dalam tempoh 7 hari bekerja dari tarikh pesanan dibuat namun ini tertakluk kepada persediaan/ bekalan ubat oleh pihak Hospital Putrajaya.

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11. Bagaimana untuk saya mengetahui bahawa item ubat ulangan saya telah disediakan oleh pihak Hospital Putrajaya?
Pesakit/ penerima boleh menyemak menerusi www.posonline.com.my. Sekiranya nombor konsainan PosLaju (contohnya, ET123456789MY) sudah tertera, maka item ubat ulangan sudah disediakan dan pesakit/ penerima akan menerimanya dalam tempoh terdekat.

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12. Bagaimanakah cara untuk saya perolehi nombor konsainan PosLaju tersebut?
Nombor konsainan boleh diperolehi melalui www.posonline.com.my dan pesakit/ penerima hendaklah memilih ikon ‘history” untuk melihat kembali pesanan yang telah dibuat. Nombor konsainan akan terpapar bersama-sama maklumat pesanan tadi.

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13. Sekiranya tiada nombor konsainan yang terpapar, apakah yang perlu saya lakukan?
Jika tiada nombor konsainan yang dipaparkan, ini bermakna pihak Hospital Putrajaya belum lagi menyediakan ubatan ulangan yang telah dipesan.

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14. Bagaimana saya boleh menjejaki pesanan yang dibuat?
a. Penerima/ pesakit hanya perlu melayari www.poslaju.com.my.

b. Penerima/ pesakit harus memasukkan nombor konsainan dan status pesanan akan dipaparkan.

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15. Bolehkah saya mengetahui bila pihak PosLaju akan membuat serahan item ubat kepada saya?
Ya, pihak kami akan terlebih dahulu menghubungi pesakit/ penerima bagi memaklumkan mengenai serahan yang akan dibuat pada hari yang sama.

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16. Bolehkah saya membuat tetapan masa serahan mengikut kesesuaian masa saya?
Untuk pengetahuan tuan/puan, pesakit/ penerima tidak dibenarkan untuk membuat tetapan masa serahan.

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17. Sekiranya saya berada di luar daerah pada hari PosLaju ingin membuat serahan, bolehkah saya memohon PosLaju menunda serahan kepada hari lain?
Penerima/ pesakit boleh menunda masa serahan pada keesokkan hari bekerja sahaja. Harap maklum bahawa item ubatan hanya akan disimpan untuk tempoh 7 hari bekerja sahaja sebelum dipulangkan kepada Hospital Putrajaya.

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18. Sekiranya saya tiada semasa PosLaju membuat serahan, bolehkah orang lain menerima ubat tersebut bagi pihak saya?
Sesiapa sahaja yang menghuni rumah/ pejabat sepertimana yang tercatat di alamat dalam resit pengeposan boleh menerima item ubat tersebut bagi pihak pesakit. Penerima (pesakit/ penerima atau wakil) wajib mencatatkan nama, nombor pengenalan diri dan menurunkan tandatangan sebagai bukti pengesahan penerimaan.

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19. Saya tiada di rumah semasa PosLaju cuba membuat serahan dan saya terima Sorry Note dari PosLaju. Bolehkah saya mengatur serahan kali ke dua?
Boleh.

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20. Bilakah masa yang sesuai untuk saya hubungi PosLaju bagi membuat permintaan serahan kali kedua?
Penerima/ pesakit disarankan menghubungi PosLaju sebaik sahaja menerima Sorry Note ataupun sebelum jam 4 petang hari yang sama. PosLaju akan membuat serahan kali ke dua pada hari berikutnya.

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21. Apakah nombor yang harus saya hubungi untuk membuat permintaan serahan kali kedua?
Penerima/ Pesakit boleh menghubungi Pusat PosLaju berdasarkan kepada nombor yang tertera pada Sorry Note.

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22. Adakah saya masih boleh mengatur serahan kali ke dua selepas beberapa hari menerima Sorry Note?
Penerima/ pesakit boleh meminta serahan kali ke dua dalam masa 7 hari bekerja dari tarikh yang tertera pada Sorry Note.

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23. Adakah Serahan kali kedua masih akan dilakukan sekiranya saya hanya menghubungi PosLaju setelah 7 hari menerima kad panggilan/ Sorry Note?
Untuk pengetahuan tuan/puan, permintaan serahan kali kedua tidak akan dilakukan sekira ianya dibuat selepas 7 hari bekerja dari tarikh Sorry Note kerana item tersebut telah dipulangkan kepada pihak Hospital Putrajaya.

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24. Bolehkah saya mengatur serahan pada satu tarikh lain selepas tempoh 7 hari bekerja dari tarikh penerimaan Sorry Note?
Untuk pengetahuan tuan/puan, item ubatan tersebut telah dipulangkan kepada pihak Hospital Putrajaya selepas tempoh 7 hari bekerja dari cubaan serahan pertama.

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25. Bolehkan saya membuat tetapan masa serahan kali ke dua mengikut kesesuaian masa saya?
Untuk pengetahuan tuan/puan,, pesakit/ penerima tidak dibenarkan untuk membuat tetapan masa serahan.

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26. Saya ingin membuat ubahala serahan ke alamat yang baru, bolehkah saya berbuat demikian?
Untuk pengetahuan tuan/puan, serahan hanya dibuat mengikut alamat asal yang tercatat pada resit pengeposan.

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27. Sekiranya item ubat ulangan yang diterima oleh penerima/ pesakit telah rosak, apakah langkah-langkah yang perlu diambil oleh pihak penerima/ pesakit?
Penerima/ Pesakit harus melaporkan kerosakan tersebut kepada PosLaju yang berdekatan dalam tempoh 48 jam setelah ubat-ubatan ulangan diterima.

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28. Setelah saya melaporkan kerosakan tersebut, apa yang saya perlu lakukan pada ubat yang rosak itu?
Ubat yang rosak perlu dipulangkan semula kepada Pusat PosLaju yang berdekatan dengan mengisi borang maklum balas yang terdapat di kaunter perkhidmatan PosLaju serta merekod/menyimpan nombor konsainan sebagai rujukan di masa hadapan.

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29. Bolehkah saya mendapatkan kembali caj penghantaran yang telah dibayar bagi penghantaran ubat yang telah rosak itu?
Untuk pengetahuan tuan/puan, caj penghantaran tidak akan dipulangkan semula.

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30. Adakah pesakit boleh membuat tuntutan pampasan dari PosLaju sekiranya ubat-ubatan yang diterima rosak?
Ya, maksimun RM 100 akan dibayar kepada pesakit/penerima. Namun, Poslaju berhak untuk menolak sebarang pembayaran pampasan kepada pesakit/penerima sekiranya kerosakan didapati bukan berpunca daripada kelemahan proses pengendalian Poslaju setelah siasatan dilakukan.

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31. Adakah pesakit berhak untuk mendapat penggantian ubatan sekiranya ubat yang diterima sebelum ini didapati rosak?
Penggantian bagi ubatan rosak hanya dapat diputuskan oleh pihak hospital. Pesakit perlulah menghubungi terus pihak hospital.

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32. Adakah penerima/pesakit perlu membayar sekali lagi caj penghantaran kepada PosLaju setelah ditimbang layak mendapat penggantian ubat oleh pihak Hospital Putrajaya?
Untuk pengetahuan tuan/puan, caj penghantaran kali kedua adalah percuma.

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Personalised Stamp
1. What is Personalised Stamp?
Personalised stamp is a special ordered stamp where individual’s image or company logo is printed next to base stamp design and is valid for postage. There are two categories; Personalised Individual Stamp (SetemKu) and Corporate Stamp.

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2. What is the difference between Personalised Individual Stamp (SetemKu) and Corporate Stamp?
Personalised Individual Stamp (SetemKu) – Individuals can have their photos printed as stamp (Only Individual photo allowed) Personalised Corporate Stamp – Organization or corporate companies can print their company logos or images for branding, promotions, special gifts and marketing purposes.

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3. Is personalised stamp valid for postage?
Yes. Personalised stamp is valid and can be used for postage.

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4. How can I purchase online ?
  • Visit www.posonline.com.my
  • Register as PosOnline user
  • Select Personalised stamp to purchase
  • Choose category, individual or corporate
  • Choose base stamp design
  • Upload your photo (only individual photo allowed)
  • Update order and select method of delivery
  • Proceed with payment via credit card or bank transfer

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5. What is mode of payment offered to purchase online?
There are two modes of payment offered:
  1. Bank transfer (Bank Islam, RHB Bank, Affin Bank, Al Rajhi Bank, CIMB Bank, Public Bank,Hong Leong Bank, EON Bank dan MEPS Cash)
  2. Credit Card (Visa and Master)

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6. Is there any charge for the delivery?
Yes. There is a delivery charge for every order

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7. How much will it cost for delivery?
The charge is based on the types of delivery chosen by customer (Registerd Post or Poslaju), sheets ordered and delivery address

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8. Are there any additional charges?
2% will be charged upon credit card usage.

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9. Can I select any photo to be featured as stamp?
Sorry, each submitted photo must follow the guidelines below:
  • Only individual photo allowed (for individual category only)
  • Must not contain images that can cause disharmony or conflict in our multi-racial and multi-religious nation,nor should it denigrate any race or religion
  • Must not incorporate political symbols or defamatory messages
  • Must not incorporate animals that are considered unclean by religions
  • Must not incorporate messages/pictures that may erode the core moral values of society
  • Subject to Pos Malaysia terms and conditions

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10. Can I use an image belonging to someone else ?
You may only submit an image of which you own copyright, or have copyright owner's permission to copy. You shall ensure that the image does not breach any third party rights.

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11. Can my photo be rejected?
We reserve the right not to print your order where we deem,in our sole discretion,that the image is unacceptable,indecent,inappropriate or offensive for whatever reason.

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12. What if my SetemKu or my Personalised Corporate Stamps are of poor quality?
Variations in colour, image quality and position may occur in the finished product. Pos Malaysia reserves the right not to refund or replace an order if the SetemKu is of poor quality due to the low resolution of the submitted image.

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13. How long will it take to deliver the stamps once an order is placed?
Allow approximately 5-10 working days (subject to method of delivery chose by customer) for orders to be processed and delivered. For bulk purchase, please allow sufficient time for processing if they are to be used for special occasions.

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14. How do I confirm whether there are any price changes?
All prices are correct at the time of printing. Pos Malaysia Berhad reserves the right to change the prices and the terms and conditions without prior notice. For latest prices, please visit any post office or PosOnline at https://www.posonline.com.my.

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15. Can I sell my stamps?
You shall ensure that SetemKu must not be used for resale, or for donation, or publicity purposes, whether it is commercial or political without any prior written consent by Pos Malaysia. Pos Malaysia reserves the right to reject the request.

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16. What are the contacts for further enquiries?
You can contact our customer service at 1300-300-300 or directly to our Stamp & Philately Unit : +603-2275 6656. You can also e-mail us at filateli@pos.com.my or setemku@pos.com.my

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MEPSCASH
1. What is MEPSCASH?
  • It is electronic money.
  • It is legal tender under Bank Negara Malaysia.
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    2. How does MEPSCASH work?
  • The electronic money is kept in an e-purse.
  • The e-purse is embedded in the smart chip of the card.
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    3. Is MEPSCASH regulated by Bank Negara Malaysia (BNM)?
  • Yes, it is governed by BNM under Payment Systems Act 2003.
  • BNM must grant approval for operations of any electronic money scheme.
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    4. Is MEPSCASH the same as Debit card?
  • MEPSCASH is not the same as Debit card. It is a Prepaid card or Cash card i.e you need pre-load/top up electronic money into the e-purse.
  • A Debit card is where the money is in the bank account. You then enter your PIN to authorise the bank to directly deduct payment amount from your savings/current account.
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    5. Which ATM cards have MEPSCASH?
  • An ATM card issued by the participating banks and bears the MEPSCASH logo or BANKCARD Logo at the back of the cards.
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    6. What other cards have MEPSCASH besides ATM cards?
  • An ATM card issued by the participating banks and bears the MEPSCASH logo or BANKCARD Logo at the back of the cards.
  • MyKad with “MEPSCASH” logo behind and MEPSCASH Standalone cards issued by IPS Sdn Bhd.
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    7. Do I have to activate the ATM card or MyKad?
  • There is no activation or pre-registration required.
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    8. What is required before making payment using MEPSCASH at PosOnline?
  • Ensure MEPSCASH in ATM Cards/MyKad/MEPSCASH Standalone cards have sufficient funds.
  • Must install Any PC/SC Smart Card reader at PC.
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    9. What are the minimum PC requirements for installation of the PC/ SC Card Reader?
  • The PC has the following minimum requirements:
    • Internet Explorer 6.0 and above or Mozilla Firefox 3.0 and above
    • Windows 7 or Vista or XP or NT
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    10. Where can I top up MEPSCASH into the ATM card?
  • ATMs displaying the MEPSCASH or BANKCARD logo belonging to the participating banks.
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    11. How to top up via ATM machine?
  • Usually, MEPSCASH top up is under “Other Transactions” menu.
  • Please ensure you have sufficient balance in your Saving/Checking Account to complete the MEPSCASH top up.
  • Because MEPSCASH is electronic money written into the e-purse, no physical cash is dispensed by the ATM.
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    12. How much can I top up MEPSCASH at the ATM?
  • Usually, MEPSCASH top up is under “Other Transactions” menu.
  • Up to MEPSCASH maximum limit of RM2,000 and minimum of RM10.
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    13. Do I get charged for topping up at the ATM?
  • There is no charge at the ATMs belonging to the card’s issuing bank itself.
  • At ATMs belonging to another bank, there is RM1.00 fee.
  • The fee is deducted from the bank account.
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    14. Where do I top up MEPSCASH into MyKad?
  • Currently, it is only available at IPS Sdn Bhd’s office. The address as follows:
      A-13-7 Block A, Jaya One,
      No 72A Jalan Universiti,
      46200 Petaling Jaya,
      Selangor.
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    15. Can I top up MEPSCASH in MyKad at the ATMs?
  • Since MyKad is not an ATM card, you cannot top up MEPSCASH in MyKad at the ATMs.
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    16. How much can I top up MEPSCASH into MyKad?
  • Up to MEPSCASH maximum limit of RM2,000 and minimum top up amount is RM10.
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    17. Are there any charges when I top up MEPSCASH in MyKad or MEPSCASH Standalone card at the outlets?
  • Yes, at 50 sen per top up.
  • For example, when you pay RM20, the top up value is RM19.50.
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    18. Do I need to enter any PIN to authorise MEPSCASH payment?
  • There is no PIN required.
  • The electronic money is already kept in the e-purse.
  • If there is enough MEPSCASH balance in the card, you press “OK” to deduct payment.
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    19. Tell me more about Smart Card Readers and where can I get the readers.
  • It is a PC/SC Smart Card reader which has to be connected to your PC via USB port in order to pay with MEPSCASH online.
  • The requirements for installing the Smart Card reader depends on the card reader’s manufacturer.
  • You may purchase any PC/SC Smart Card reader from any computer shops or purchase at IPS’s office:
      A-13-7 Block A, Jaya One,
      No 72A Jalan Universiti,
      46200 Petaling Jaya,
      Selangor.
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    20. How much does a card reader cost?
  • If purchase from IPS, the price is RM15. Price may vary at other shops.
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    21. I want to terminate my MEPSCASH account. Who should I refer to?
  • You need not terminate you MEPCASH account.
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    22. How do I get back a refund for my MEPSCASH?
  • You may go to IPS’s office for refund. Call IPS at 03-2058 4710 for an appointment of the refund or
  • Refund online via IPS’s website at https://www.mepscash.com.my
  • For MEPSCASH in ATM card, at your card’s issuing bank. The amount will be refunded by crediting into your bank account.
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    23. What if I lose my ATM card or MyKad?
  • Firstly report the loss to the nearest police station, your card issuing bank if it’s ATM card, JPN if it is a MyKad and IPS if it is a
    MEPSCASH Standalone card.
  • Secondly, call IPS at 03-2058 4710 by providing ATM Card Number/MEPSCASH Primary Account Number (PAN) to block the MEPSCASH application.
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    Troubleshooting/Technical Information
    1. Can I access PosOnline using my laptop or public PCs?
    You can access PosOnline anywhere as long as your laptop meets the hardware and software requirements as recommended: A browser (Microsoft Internet Explorer 5.5 or higher and Netscape Navigator 6 or higher) that supports 128-bit SSL encryption. With this, you may access PosOnline anywhere anytime at your own convenience.

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    2. How can I upgrade my browser to 128-bit SSL encryption?
    You can go to the following http://windowsupdate.microsoft.com for the recommended 128-bit SSL.
    Alternatively, you can go to the following links for:

    The latest version of Internet Explorer with 128-bit SSL encryption:
    http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp

    The latest version of Netscape Navigator with 128-bit SSL encryption:
    http://home.netscape.com/bisdev/distribution/customize.html

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    3. What screen resolution should I use to view PosOnline?
    The PosOnline website is best viewed using a screen resolution of 800x600.

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    4. I want to be able to easily return to the PosOnline Website. How do I add this site to my 'bookmarks'?
    Adding the PosOnline site to your bookmark list is easy.

    In Netscape, click on the menu item 'Bookmarks' and then choose the option 'Add Bookmark'. No confirmation is necessary. The PosOnline site should now appear in your 'Bookmarks' list.

    In Internet Explorer, click on the menu item 'Favorites'. Choose the option 'Add to Favorites' and then click 'OK' in the confirmation box. The PosOnline page site should now appear in your list of Favorites.

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    5. When do I use the 'Reload' or 'Refresh' buttons?
    Because the Internet is vast, your connection to PosOnline may actually be passing through a number of points before reaching us. Occasionally, your connection may be passing through a point that is slowing down your connection. Clicking 'Reload' or 'Refresh' will open a new connection, which may improve your speed.

    You can also use the 'Reload' or 'Refresh' button if you believe the page you are requesting is incomplete.

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    6. When do I use the 'Back' and 'Forward' buttons?
    The 'Back' and 'Forward' buttons found on most browsers are a quick and easy way to re-visit pages you have already viewed during your current Internet session. Your browser 'remembers' where you have been during you current session and tries to keep that information ready.

    Selecting 'Back' allows you to go back one page at a time to view the pages you have already seen during your current session. Once you have moved back in your current session, selecting 'Forward' allows you to advance ahead one page at a time to the page you were viewing when you started to go back.

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    7. Why is it important to select 'Logout' when I'm finished using PosOnline or when I walk away from my computer?
    Once you login to PosOnline website, you have begun an 'active session'. If you walk away during the course of an active session, someone else can use your computer to perform bill payment transactions involving your accounts. It is similar to walking away from an ATM while your card is still in the machine.

    For your security, PosOnline will automatically end your active session if our server receives no response from your PC for five minutes. However, to eliminate any exposure, it is always better for you to end the active session by selecting 'Logout' before you leave your computer.

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    8. Why do I need to clear my browser cache after bill payment session?
    Once logged in to PosOnline, our recommended browser version has the ability to communicate securely by scrambling the information as it passes across the Internet using Secure Socket Layer (SSL). Once you have logged off, it is best to clear your browser cache memory as your browser stores information such as image and text on your PC. Clearing your browser cache is to protect your confidential information from being viewed, especially if you are conducting your online banking using a shared public PC.

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    9. What are the hardware & software requirements to use www.posonline.com.my?
    Browser :
  • Microsoft Internet Explorer (IE) version 5.0 and above with 128-bit SSL Encryption - to get the latest version of the software, click here, or
  • Microsoft Internet Explorer for MAC version 5.2
  • PC(Personal Computer) with at least a Pentium processor (32 MB RAM or higher)
  • SVGA or higher resolution monitor, 256 colors, at a screen resolution of 800x600
  • Modem of 28.8 kbps or higher
  • Microsoft Windows 9x operating system (95 or 98) and above
    * Please take note that Netscape Communicator version 6.x and Safari Browser are currently not supported.

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  • 10. How do I clear my disk cache?
    To clear your disk cache, just follow these steps:

    For IE 5.0 and above:
  • Select 'Tools' from the Menu Bar.
  • Select 'Internet Options'.
  • Select 'General' tab.
  • Click the 'Delete Files' button under Temporary Internet files.
  • Click 'OK' to exit the dialogue box.

    For Netscape 7.0/7.1:
  • Select 'Edit' from the Menu Bar.
  • Select 'Preferences'.
  • Expand 'Advanced' to show 'Cache'.
  • Select 'Cache'.
  • Click on the 'Clear Cache' button.
  • Click 'OK' to exit the dialogue box.

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  • We hope that your questions have been answered here. If you require further assistance, contact our Service Agent at POSLINE:1 300 300 300 or email us